Bob Schoenthal

I am a Product Manager

Relevant Experience

Sr. Project Manager & Strategic Business Engagement Specialist at Y Media Labs LLC

August 2014 – Present

Consistently managing between 3 to 5 projects, from Start-ups to Fortune 500 companies. Managing design and development teams through discovery (including user journey mapping, user research, ethnographic research, and design sprints), design and development using an agile methodology, testing, and launch, and finally, post-launch metrics and strategy. In the last year, I have taken on a more General Management role handling many aspects of operations in addition to my project management responsibilities.

• Managed efforts with Home Depot to reimagine their mobile web and mobile apps in order to boost their omnichannel experience. We started by researching the users and categorizing their in and out of store experiences, building a hypothesis. From here we designed several prototypes for user testing. After processing the data we made adjustments for further testing. The end result was a fully redesigned iOS and Android app, earning a best-in-class award by Forrester, best omnichannel experience award by E-Retailers, and doubling their mobile revenue generated in a year.
• Managed efforts with Clover Networks to bring to life the Clover Go app. Started with 0 to approximately 2 million monthly transactions it has today. Lead design team and worked closely with Clover product team to ideate, design, and test new features and updates. Managed strategy to redesign the Help, Payment System, and Out of Box Experience.
• Worked closely with Staple’s product and innovation teams while leading YML design and development teams to redesign their omnichannel experience for web and mobile as well as prototype fully functioning apps used for testing new market verticals. Managed the products through the discovery, testing, design and development efforts.
• Managed development efforts to bring Bill.com Android and iOS apps to market. Created an ongoing Scrum process and acted as the Scrum master to ensure rapid delivery of new features every two weeks.
• Manage projects through all phases; discovery, design, development, and delivery with a focus on execution.
• Administered tools (Jira, Basecamp, 10000 feet, and Invision), manage hourly reports of staff, develop project contracts, act as point person for all client interactions, and lead the team through project requirements.
• Took on many operational roles which included handling of security systems, keeping test lab equipment updated and inventoried, network management, managing contractors (food delivery, office installations, repairs, etc.), project managed the design and build out of new offices, and being the point of contact for office requirements.
• Other notable clients include Masterbuilt, American Express, Credit One, AGNT, First Data, Cook Medical.

Technical Product / Project Management Contractor

February 2013 – August 2014

Contracted as a Product Manager to Panotip (Online Help), Xvolve (Social Apps), Rosenblueth Enterprises (Social Apps) and currently with MEV, LLC (Site and App developer).

• Worked with Pharmaceutical and Real Estate companies which both required a highly detailed process to avoid legal risk and ensure compliance in each product release.
• Provided wireframe and mockup designs for several web and mobile apps as well as delivered product roadmaps to the founding team to properly prepare them for development.
• Lead customer validation process which created significant data points used in steering the direction of the product.
• Restructured development process from Waterfall to Agile increasing the speed and communication of each development cycle as well as restructured each project within Jira to use a Scrum workflow.

Product Manager at Hawaii Information Service (Honolulu, HI)

March 2004 – December 2012

Managed the full lifecycle of products, improving customer satisfaction ratings by 60% and delivered 4,500 product updates.

• Gathered product requirements through speaking with customers, bug ticketing system and town hall meetings to then prioritize each story into the weekly development sprints.
• Executed a complete redesign of the UI/UX and Backend technology in 10 months that resulted in compatibility across all major browsers and mobile devices, increasing our value proposition and satisfaction ratings.
• Implemented a product versioning plan which greatly reduced development release errors while allowing the creation of highly targeted marketing and support materials.
• Directed the expansion of the REsearch product to Minnesota Twin-City area, and created a successful roadmap for expansion into the rental market.
• Ensured each release passed obligatory checks for legal compliance.

Technical Engineer at MedicaLogic/Medscape (Hillsboro, OR)

April 2000 – January 2004

Technical Support Representative at Stream International (Hillsboro, OR)

June 1999 – April 2000

Skills / Activities /Interests

Technical Skills: Agile scrum master/product owner, presenter/trainer, HTML/CSS/jQuery/Javascript, technical writing, Excel-based analytics, UI/UX wireframing, product planning, firm understanding of Lean practices, administrator level knowledge of Atlassian tools including Jira and Confluence, experience with running both design sprints and development sprints, knowledgeable on design tools (Photoshop, Sketch, Omnigraffle Zeplin, and InVision), resource planning and utilization, risk planning, schedule management (Gantt), user testing, qualitative and quantitative analysis, and a high level of positivity.

Awards: Received 1^st place (out of 25 teams) in April 2014 “Nissan Zero Emissions Hackathon” for GreenXP, a ramification system that rewards Electric Vehicle owners with prizes with judges noting excellence with UI/UX. Took 1^st place (out of 17 teams) in June 2013 “Silicon Valley Start-up Weekend: Enterprise” with Loom, a real-time value chain tracking, and control product. Received an honorable mention for design and pitch during The Money Game Design Jam for ‘Meep Saver’, an interactive savings account. Work done with Home Depot resulted in a best-in-class award by Forrester, best omnichannel experience award by E-Retailers.

Volunteer: Treasurer for Friends of Butare a non-profit seeking to re-build education in Butare, Rwanda since 2008; On team of 5 that led a fundraising event for AIDS Walk Honolulu 2015 raising $4,500; Volunteered at several tech conferences including the Lean Conference and Product Camp, acting as VP of Public Relations role at local Toastmaster chapter.

Hobbies: Woodworking, 3d Printing, Laser Cutting/Etching, Gaming, Tennis, Maker Culture, Online classes

Education

Honolulu Community College

August 2011 - December 2012

Associate In Science: Focus on Business Administration

Thomas Edison State University through Study.com

September 2016 - Present

Currently enrolled in self-paced Bachelors in Business program

Other Educational Highlights:

Learned fundamentals of programming through CodeAcademy, TreeHouse, Lynda, Udacity and OneMonthRails and completed online programming courses in HTML, CSS, jQuery, Javascript, Java, Ruby on Rails, and PHP.

Completed an intensive boot camp style course on programming with TechCareersHQ in which I built several web apps using HTML, CSS, Javascript, jQuery, Ruby on Rails, and Backbone.js such as a Twitter client application that allowed me to be hands-on with the Twitter API.